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Returns Eligibility:
- We accept returns on items that are unused, undamaged, and in their original packaging.
- Items must be returned within 15 days of the purchase date to be eligible for a refund or exchange.
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How to Initiate a Return:
- Contact our customer service team at info@ashutoshcomputer.com or call +91-9993773161.
- Provide your order number, the item(s) you wish to return, and the reason for the return.
- Our team will guide you through the return process and provide a return authorization if eligible.
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Return Shipping:
- Customers are responsible for the cost of return shipping unless the item received was incorrect, damaged, or defective.
- We recommend using a trackable shipping service and purchasing shipping insurance to ensure safe return.
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Refund Process:
- Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
- If approved, your refund will be processed and credited to your original payment method within 7–10 business days.
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Exchanges:
- To exchange an item for a different product or model, follow the same return process.
- Once we receive your returned item, we will ship the replacement item.
- All the replaced and exchanged products will be delivered within 4-7 business days once returned products reaches our warehouse.
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Non-Returnable Items:
- Certain items are not eligible for return, including software, consumables, customized items, and gift cards.
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Damaged or Defective Items:
- If you receive a damaged or defective item, contact us immediately with photos of the issue.
- We will provide a replacement or refund as necessary.
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Contact Information:
- Email: info@ashutoshcomputer.com
- Phone: +91-9993773161
- Office Address 1: M-34, First Floor, Mansarover Complex, Chhindwara - 480001
- Office Address 2: Anandi Complex, Jamai Road, Parasia - 480441
- Office Address 3: Acer Exclusive Store, Shop No-18, Jagirdaar Complex, Khajri Road, Chhindwara - 480001
Thank you for choosing Ashutosh Computer & Electronics OPC Pvt. Ltd.. We value your trust and strive to provide you with the best products and services.